We Have A Hassle-Free 7 Days Returns & Exchange Policy
At AlphaDapper, we ensure that your experience with our products and customer service is exceptional. However, if for any reason you would like to return or exchange your order, simply WhatsApp us at +92-332-8786331.
Our Customer Service Team will arrange a smooth return/exchange process for you.
Return Policy:
- The return request must be made within 7 days of receiving the order.
- Customers need to have their Order ID or Invoice to get an exchange/refund.
- The cost and responsibility of returning the product to our facility will be borne by the customer.
- The items must not be worn, damaged, or washed. If we find any defect or issue in the returned article which hasn't been communicated before by the customer, the exchange/refund will be REJECTED.
- Customers need to fill out a form before sending the item(s) back (contact our WhatsApp Helpline to get the form).
- Refund and exchange requests will be processed within 15 working days of receiving the returned item. Refunds cannot be paid in cash due to policies of logistic companies and can only be processed via Bank Transfer.
- Our Return and Exchange policy is not applicable to custom orders unless there is an issue from our end (such as a manufacturing fault).
- International Orders cannot be returned/exchanged except for UAE orders.
For more details, you can contact us at:
Email: support@alphaDapper.com